Mainland Puerto Rico moving questions, answered.

We recommend booking at least 4-6 weeks ahead, especially during summer months when families relocate before the school year. That said, we understand life doesn't always give you advance notice. We've handled moves with as little as a week's lead time when our schedule permits. The earlier you call, the more flexibility we have with your preferred dates.

Every move is different. A studio apartment from Florida runs less than a 4-bedroom from California. We base pricing on weight, distance from your pickup address to the nearest port, and any extra services like packing or vehicle shipping. After you share basic details about your home size and location, we send you a detailed breakdown with no hidden fees. Most families moving a typical 3-bedroom home should budget between $5,000 and $12,000 depending on the state.

From the day we pick up your belongings on the mainland to delivery in Puerto Rico, count on 2-4 weeks total. The ocean crossing itself takes 3-7 days depending on the port, but there's also time for loading the container, clearing customs, and arranging final delivery to your new home. If you're moving from the East Coast, you're looking at the shorter end. West Coast moves take a bit longer because your goods travel cross-country first before sailing.

Yes, we ship all three. Cars and motorcycles go into the same container as your household items or on a separate auto carrier if you prefer. Boats require special handling, so we coordinate with marine transport partners who deal with sailboats, yachts, and jet skis daily. We also help with the DMV paperwork you'll need to register your vehicle once it arrives in Puerto Rico, which saves you a headache at the local office.

You need a valid government ID, proof of residency in Puerto Rico like a lease or mortgage deed, and a signed copy of the inventory list we create during packing. If you're military, bring a copy of your orders. We handle the customs broker filings and export declarations on your behalf, so you don't need to deal with the paperwork maze. Just have your documents ready when we ask for them.

You choose. We offer full-service packing where our crew boxes everything, or partial packing if you want to handle clothes and personal items yourself. Some folks prefer to pack to save money, and that's fine. We provide boxes, tape, and packing paper at cost. Just remember that professional packing usually means better protection and faster claims if something breaks, since we document the condition of every item as it goes into the box.

We cannot ship hazardous materials like propane tanks, paint, gasoline, fireworks, or chemicals. Perishable food, plants, and pets travel separately through specialized carriers. Firearms and ammunition require ATF paperwork and must be declared upfront. If you're unsure about an item, just ask. We'd rather answer a question beforehand than have customs hold your entire shipment because of one overlooked can of spray paint.

Basic liability coverage is included at no charge, but it only covers 60 cents per pound. That means a 50-pound flat-screen TV would get you $30 if it breaks. We strongly recommend full-value protection, which costs about 1-2% of your shipment's declared value. With full coverage, if we damage or lose something, you get the replacement cost or repair費, whichever is less. Most customers feel better knowing their furniture and electronics are truly protected during the ocean crossing.

Absolutely. We have secure warehouse space both on the mainland and in Puerto Rico. If your closing gets delayed or renovations run over, we keep your container sealed and climate-controlled until you give us the green light. Storage is billed monthly, and we only charge for the space you actually use. Just let us know your timeline and we'll work it into the plan.

Fragile items get custom crating built to exact measurements. We use foam inserts, corner braces, and double-wall cardboard. For valuable art, we add humidity monitors and vibration sensors that log any rough handling during transit. Every piece is photographed before packing, so there's a visual record of its condition. We treat your grandmother's china the same way a museum would.

Weather and port congestion can shift sailing schedules. When that happens, we rebook your container on the next available departure and send you an updated timeline by email and text. Your belongings stay locked in the container at the port until they sail, so nothing gets unpacked or moved around. Delays are frustrating, but we keep you in the loop every step of the way so you're never left wondering.

Yes. Once your container is loaded, you receive a tracking number and access to an online portal that shows key milestones like departure from the mainland port, arrival in Puerto Rico, customs clearance, and final delivery scheduling. You also have a direct phone number for your move coordinator if you want a real person to answer questions instead of checking a screen.

We work with active-duty service members all the time and are familiar with the PCS process, including weight ticket requirements and reimbursement paperwork. We also have corporate accounts for businesses relocating employees. Pricing depends on volume and contract terms, so reach out to discuss your specific situation. Every move is quoted individually rather than from a one-size-fits-all rate sheet.

File a claim within 9 months of delivery. Take photos of any damage and keep all packing materials until the claim is resolved. If you purchased full-value protection, we repair or replace the item based on current market value. Claims are typically settled within 30-60 days. We don't fight you on legitimate damage. Our reputation depends on making things right when mistakes happen.

Many homes in Puerto Rico have narrower staircases and doorways than mainland construction. Before your move, measure your largest furniture pieces and compare them to the entry points at your new place. If something won't fit, we can disassemble beds, remove table legs, or take doors off hinges. Our Puerto Rico delivery crew has dealt with tight colonial-era buildings and modern condos alike, so they know the tricks to get a king mattress up a spiral staircase.

We deliver across the main island from San Juan to Ponce, Mayagüez, and the mountain towns. Vieques and Culebra require an extra ferry leg, which we coordinate with local partners who handle the smaller boat transfer. Deliveries to those islands add a few days and incur additional fees due to the limited ferry schedule, but yes, we can get your belongings there.

You can ship any amount. If you only have a pallet or a few boxes, we consolidate your items with other customers' shipments headed to Puerto Rico. You pay for your share of the container space rather than renting an entire truck. Smaller shipments take a bit longer since we wait until we have enough volume to fill a container, but the cost savings are significant if you're not moving a whole household.

We accept credit cards, checks, wire transfers, and cash. A deposit is due when you book your dates to reserve the crew and container space. The balance is due before delivery in Puerto Rico, though we're flexible if you're waiting on a corporate reimbursement or closing funds. We send invoices by email with a breakdown of every charge, so there are no surprises when it comes time to settle up.

Refrigerators need to be defrosted and cleaned at least 24 hours before pickup. Disconnect your washer and dryer, and if possible, have a plumber cap the water lines. Empty all drawers and remove shelves from fridges to prevent them from shifting. We can arrange appliance servicing if you're not comfortable doing it yourself, but most people handle the basics on their own. Just make sure everything is dry and ready to go on moving day.

Call us at +1 (213) 555-0198 during business hours, or email [email protected] anytime. We're open seven days a week because moves don't respect Monday-through-Friday schedules. If you prefer a video call to walk through your home and get a more accurate estimate, just let us know and we'll set that up. However you want to reach us, we'll respond.